I was in Honolulu for a week of vacation and I wanted to get a ride in while I was there. After months of planning and weeks of phone calls and e-mails with ITB we finally agreed on a private ride (Makapu'u Tour) and bike rental to begin at the shop at 730am. You can imagine my disappointment when the guide (Josiah) who was assigned to my ride failed to show up. I attempted to contact the guide and shop several times but no one answered. I did receive a call later that day at 10am (when the shop opened) from an apologetic Josiah. He claims he never received my e-mail confirming the ride start time, which I'm not sure I believe. Even if he did not receive my e-mail as stated, his prior e-mail to mine indicated that the start time and date would not be a problem.
Be very careful if you book a ride or rental with ITB. They probably take very good care of locals, but I did not get the impression nor was it my experience that visitors were welcome. Carl, the shop manager with whom I spoke to prior to the ride never reached out to me to explain why his rider never showed up or how he would prevent this from happening to anyone else.
Took my bike to get a tire fixed and get some love. These guys were quick and great! Lots of cool stuff around for all level of bike riders. Definitely would come here again for anything I need instead of going to Walmart.
Great shop! Great rentals! Great insight into local rides/tours appropriate to every rider!
The guy let me in early and didn't mind I was sweaty from running there. He helped me quickly and was friendly. He even grabbed me a paper towel to dry off with. Darn that sweat in my eyes. Bonus, the 16 inch tubes for my BOB stroller were only $6 each! I'd definitely come here again, if we weren't moving.
Very friendly and welcoming shop. Had multiple staff members greet me and engage in helpful conversation as I am new to triathlons. Ed was super helpful in showing me what I needed to get started. It was really one of the best retail experiences I've ever had and will be back! Aloha
ITB asked if there was another time they could take me on the ride, but at that point there was no time in my schedule. I spent weeks planning activities and I wrongly assumed that ITB would not stand me up. I requested and received a full refund, but the damage had been done. I would be returning home without having a chance to ride in Hawaii.
Island Triathlon Bike is a US Bicycle Store based in Honolulu, Hawaii. Island Triathlon Bike is located at 569 Kapahulu Ave, Honolulu, HI 96815, USA.
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