The insurance portion was good, but we couldn't drive the car off the lot without tags (even though we got the insurance taken care of) and the used car department does not issue temporary tags.
Customer service is good. However, buying the used car took roughly 4 hours. The credit check took roughly 3 hours for some reason.
In past year we have spent about 5k fixing my mini. It doesn't even have 55k miles on it yet. I have been told things that need to be done to find out, after paying, that wasn't the problem. The labor here is outrageous and the fact that I make an appointment and yet mini keeps my car almost an entire day just to diagnose it is unacceptable. Never had anybody unfriendly which is good but I don't trust the service at this time. I feel I am being taken advantage of
Service isn't open on Sunday. Okay fine. It doesn't say that anywhere on the website. (Edit: I found it, its just not in the contact us section. Still upset at treatment.) I started saying this, just a calm "It doesn't say this on the website-" and got hung up on. So, there's a chance they broke my car (Who knows, not jumping to conclusions) and their service is poor.
Not to mention like other reviews have said even if you call service on a day that they are actually open you have little to no luck reaching them. Great combination here.
Had an appointment to look at a used car, salesperson was 10 minutes late. Manager took almost an hour to appraise my trade in and wouldn't even take the time to explain his assessment. Walked out.
Truly a disappointing experience. Severe lack of transparency between company and customer at this dealership. For WEEKS I was given a series of misleading excuses, missed appointments, and zero communication of pickup and delivery attempts of the vehicle I purchased that were NEVER seen through. You would think that a handshake, a signed contract, and full payment would mean that you purchased a car. Apparently, at this dealership all those terms of agreement hold no ground. There was no attempt of apology or attempt to correct the situation on their end even though they openly and embarrassingly admitted the mistake was theirs.
Extremely poor customer service. I called today because I've been having issues with my car since I brought it in. It won't start. So kinda important.
Mini Of Hawaii is a US Car Dealer based in Honolulu, Hawaii. Mini Of Hawaii is located at 800 Ala Moana Blvd, Honolulu, HI 96813, USA.
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