Emmy made my experience buying a brand new Jeep Wrangler Unlimited Sahara the very best car purchase of my life! Since I am retired and in my 60s, that is saying quite a lot! She was super friendly, mixing her personal rapport and social skills with her thorough knowledge of the car buying process. Along with her manager Katie, they succeeded in getting me my dream car at a price well within my desired range! I cannot be effusive enough in praise of Emmy and Katie, and their ability to combine superb professional skills with an ability to listen to the needs of their customer. Five star experience!
3) Paid to have a TPMS sensor replaced. On the way home the sensor stopped working. When I called Keith to ask how they rotated my tires (to see if it was the new sensor) I was told the back wheels went forward which would be normal for a 4WD EXCEPT my front left tire had been plugged and is now in the back left position. I believe they used a FWD rotation pattern and then TPMS that isn't working is the one they replaced.
I had a terrible experience. First they were supposed to take my personalized plates off of the vehicle that I traded in. They did not and shipped it off to California with my personal plates on there. Following week i got a recall notice and I was told to come in at a certain time on a certain date. After arranging for a ride back to work I was then told that they actually didn’t have the replacement part for the recall item and I would need to make another appointment in the future. Then about seven months into my lease I needed to bring it in for an oil change that was supposed to be covered by the lease. They charged me and then I had to ask for a manager even though I had paperwork with me that showed it was covered. There is been no part of this experience that has been pleasant .
1) I asked them to replace my tire hub nuts. They dealership called and told me they were the wrong size even though the packaging clearly stated a thread size of 20 (which is a JKU). When I inspected the hub nuts a bunch of them had collapsed threads which is why they wouldn't go on. Not sure if they used an impact gun to put them on and that's what caused the damage.
Long story short I am an aircraft mechanic that took my jeep in for some work to save me time over the holidays at the auto hobby shop. Big waste of time and money on my part. It's cheaper to buy a programmer to turn off TPMS than have them "fix" another one.
It's been a few months now so I can do my review wholeheartedly. Customer service was great! James was our sales rep and he took care of us. We went just to take a look at their stock and left with 2 cars and no regrets : ). Had a mishap later down the road and they took accountability. People don't take accountability anymore so that was shocking, sadly. They followed up and followed through and that's what makes them amazing!
Terrific Customer Service
2) Paid for a diagnostic on ABS and the dealership failed to mention the stored code for the check engine light that came on some time after I dropped it off.
When My Car Is Due For Anything.. Cutter Chrysler. Lets Me Know.. Service Is Awesome!!
I read a lot of great reviews so took my Jeep in for service and was fairly disappointed for the following reasons:
Cutter Chrysler Jeep Dodge Of Honolulu is a US Car Dealer based in Honolulu, Hawaii. Cutter Chrysler Jeep Dodge Of Honolulu is located at 777 Ala Moana Blvd, Honolulu, HI 96813, USA.
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