I would not buy another appliance from Pacific Kitchen & Home. I bought a Bosch dishwasher two years ago. The soap dispenser is not opening during the wash. I needed service with the extended warranty which I purchased. It's been five days, I have been calling the local service contact for the past few days. No response whatsoever, I can't even make an appointment for service. This is so upsetting and frustrating.
Which brings us to a little over a year later! My dryer is broken YET AGAIN! Same issue, dryer isn't drying my clothes. I called Pacific Sales a week ago and a half ago and set up a claim. Was given a ticket number and told I was going to be called by a repair company they use. I was contacted by the repair company that night, but haven't heard from them since. MomoTech 808, told me I would be contacted by last Thursday (11/9) to set up a repair visit. HAVEN'T HEARD FROM THEM SINCE OUR CONVERSATION on 11/2. I've called, left a ton of messages, but NOTHING! I decided to contact Pacific Sales, and they said it was "out of their hands." That I just needed to wait for the repair company..
How long does it take to replace something that was delivered with rust? So far,,, 64 days and counting
If you're looking at buying a new washer and dryer, go to sears or somewhere else!! Save yourself the hassle and headache
My bf decided to surprise me and buy me a brand new samsung washer and dryer back in Sep of 2015 because our old one kept breaking. Fast forward to August of 2016, and our dryer was broken. It wasn't generating any heat and wouldn't dry our clothes. For a month I played back and forth with Pacific Sales trying to get my dryer fixed, but I kept getting the run around. I was told they were unable to help me because I technically didn't have my dryer for a year, and that I needed to contact Samsung for further assistance. To say the lease a month and a half later, and a couple hundred dollars spent at the laundromat later - my dryer was fixed.
I honestly wish I could leave NO stars!
Pacific Kitchen And Home is a US Electronics Store based in Honolulu, Hawaii. Pacific Kitchen And Home is located at 478 Alakawa St, Honolulu, HI 96817, USA.
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