I'm so excited to use my Apple again. As a newbie to the tech world, just knowing that the Ala Moana Apple Store staff is there to help if/when needed gives me a sense of reassurance.
When my new product wasn't working properly, they told me to bring it by whenever I'm free. The next day I was there with the problem. After hands-on coaching and a bunch of questions that they answered for me, I was taught a solution.
My spacebar broke on my MacBook Pro after about 3 weeks. Took it in to the Genius Bar and was met with exceptional service from both Ross and Christian, who helped me get a direct exchange at no extra cost! They made the whole process as quick and as painless as possible. Was stressed about potentially not having a computer for a few days and these guys alleviated all my concerns.
Did not visit yet. Website does not give clear information: Opening/Closing hours, services offered, precise location within the mall. Only provides pictures. Not much for potential customers.
The service at the Apple Store is excellent! The service and sales staff are so helpful and very personable.
Super helpful staff. They listened and understood my desire, then presented and explained the product options available.
Everyone here was really eager to help even though I didn’t have an appointment. I had a very important conference to attend the following day but my phone charger wasn’t working. They checked it for me and replaced it immediately under warranty.
Apple Ala Moana is a US Electronics Store based in Honolulu, Hawaii. Apple Ala Moana is located at 1450 Ala Moana Blvd, Honolulu, HI 96814, USA.
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