(By the way, I was just walking by to grab a late lunch when the elderly woman asked me if I could make a phone call for her since she didn't have a phone.)
Yesterday, May 29, a handivan made a wheelchair pickup in waimanalo. Both times, the driver parked right in the roadway, and both times they could have easily turned in a parking lot just steps away. It was really a big inconvenience for all the traffic that was backed up for about a mile. It's a holiday weekend so the drivers couldn't go around them with all the traffic. Poor judgment.
And I love the website that you can go to to see your estimated arrival time and the map that shows you where your van is. You can get this on your computer or smart phone. I think many of the "where's my van" callers call just because they want to know where their van is and when it's going to arrive and you can get this info online now without having to wait on hold on the phone.
Yesterday (Friday, 9/30), they didn't have a van for me and they sent me an EcoCab wheelchair accessible van. What a nice van! And it can only take one wheelchair or scooter, so I had the ride all to myself. It was great.
The handivan drivers need to learn road etiquette.... I was at the intersection of King and McCully when the van driver decided to honk, yell, and intimidatingly stare at me even though I did nothing wrong as I was making a left and pulled into the intersection when my light turned green. Apparently he wanted to go straight which I saw no problem with because he was in the lane to my right and was basically telling me to get the heck outta his way even though I was in my turning lane...don't understand why he was so angry, but I did nothing wrong!!! These drivers need to learn aloha because I have heard horrible things from passengers as well!!!
So far, I'm very happy with the service.
An elderly woman in a wheelchair has been waiting for the HandiVan for over 1 1/2 hours! After being on hold for 30 minutes, I finally got through to their customer service line and was told that the driver came by and that she wasn't there. That is totally false since I've been watching her from my office window for over 2 hours! HandiVan said that they would enter another ticket and see if another driver can pick her up. I called back 30 minutes later to make sure that her information had been entered and was told that they're still looking for someone to pick her up. I told the dispatcher that the woman was at least 80 years old and has been waiting in the Hawaiian heat. Do you know what the dispatcher said to me? "Well...she's just going to have to sit there an wait!" Can you believe that? I hope that no one treats this woman's family members that way!
1. Where I lived before it required a Cab to get to/from by house.
3. Hanndi-Van has worked out VERY WELL for me!
I have to complement Handivan; it seems much better than it was right after they converted to the new reservation system in October, 2014. I've taken HandiVan for one week now, and it's been on time every day except for one day, it came 15 minutes after my pickup time, which is still good.
I just started taking HandiVan again after a year and a half absence. I bought an electric scooter and have been taking the bus. However I need new batteries for my scooter - and they've been running low on electricity by the time I get home. So, to conserve the electricity, I've been taking HandiVan to my destinations every day and then taking the bus home.
2. I am now at Lunalilo Home, Nursing Home Section in Hawai'i Kai.
Handi Van is a US Local Government Office based in Honolulu, Hawaii. Handi Van is located at 611 Middle St, Honolulu, HI 96819, USA.
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