Paul stood tall, removed it, and replaced it as originally agreed without blinking an eye.
Yes, my truck is repaired and they refunded me for the work not completed but again with me it is the tiny things that matter. Any fool with tools can replace a bumper but having great customer service is a quality that many do not have including kw auto.
My new car was rear-ended after only 600miles , brought it here to get fixed. Painted match perfect and the work seemed to be top quality. They even returned the car cleaner, inside and out , then when I dropped it off.
geo
I am happy that I'm driving my truck again so thank you kw auto but I am very dissatisfied with my experience today and cannot recommend your repair shop to any of my family or friends. I will also have to recommend to my insurance company and to the appraiser not to recommend this shop because kw auto does not follow the insurance companies appraisals and leaves it up to the customer to finish the work they said they would do.
I'm all about the small things and was less than impressed. From the initial estimate from the insurance appraiser the bumper just needed to be replaced, but he added in my safety inspection (because they were replacing the whole bumper might as well do the safety too, not to mention it expires this month), he also added in my personal hitch cover ($25, no big deal). I drop the truck off then get a call later in the day saying they found additional damages (the trailer hitch needed to be sanded and repainted) no big deal I'm glad they fixed it right.
While she went in the back to write the check for the safety and hitch cover, I went out and inspected my truck. Looking at the "new" bumper there was black paint over spray all over the chrome on the bumper. Are you kidding me?!?!?! My truck is dark in color so I couldn't tell if the overspray was on the paint of my truck but again, you call and tell me that my vehicle is ready yet there is paint on the bumper you just replaced.
I took my vehicle there for repairs because my insurance appraiser personally recommended them so I thought it would be a great experience.
Granted they buffed all the paint off the bumper as well as a good scratch that I found, but that took an additional 20 minutes of me waiting and missing work. Why couldn't they do a full review of the estimate to ensure all work was completed and a full inspection of the work done before calling me saying my vehicle is ready, wasting my time?
The only fly in the ointment was communications went wrong, and KW first repaired the fender instead of instead of replacing as agreed.
Mistakes happen. Owners standing tall to eat the cost of correcting them are rare. I was impressed.
K.W. Auto Body does exceptional work. If you are looking to get your damaged vehicle looking like new again, I suggest you call these guys. Top notch customer service and superior quality work is what you can expect from K.W. Auto.
The quality of KW's work is excellent. We have an expensive car, and it’s impossible to tell it was ever damaged.
I'll go back for all future repairs.
They fixed my car after my accident in a VERY FAST manner. I thought they replaced the whole rear bumper. As good as new.
Then I get a call saying my vehicle is ready for pick up. Great! I get there and Reyanne hands me the packet with the estimate and my keys and wants to take me to my truck and send me on my way. Wait a minute don't rush me I want to look at their estimate. As I'm looking at it, I asked if they replaced the hitch cover, her response, oh no we don't know where to get one from. Okay no big deal, but you took the check for repairs which included that part so where is my $25? She said she would cut me a check. Great, no big deal but the illusion that they weren't going to do anything about it and send me on my way with out it if I wouldn't have asked. While she was getting ready to write the check I asked if they did the safety inspection....the look on her face and her question to me explained it all. "Does your safety expire this month?" Yes it does but that doesn't matter it was written in the repair contract, and you called me saying my vehicle is ready. She said they just tore the sticker off my old bumper and placed it on the new one... Her fix, I'll call enterprise to come get you again and we will take care of the safety. Me: No that's alright I'll take the time and do it myself. So she said she would reimburse me for that expense as well.
As for price: Adjusters for my insurance company, and for the company that insured the guy who was at fault (GEICO), produced estimates within a few dollars of each other - $1,900.
KW did the work for that amount, and GEICO settled up in full, so I assume KW's prices are reasonable. I assume GEICO is a knowledgeable consumer.
K W Auto Body Llc is a US Car Repair based in Honolulu, Hawaii. K W Auto Body Llc is located at 2885 Ualena St, Honolulu, HI 96819, USA.
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