Monday night at 7pm (per phone log), I called and placed my delivery order. I ordered wonton soup (no meat, no wontons) and vegetable chow mein. We had a short conversation over the soup, me explaining I don't eat meat and just want mushrooms, spinach and broth, she offered noodles as well and I accepted. Total: $21-something.
This place is horrible!! Do NOT order from their website or online. They will charge your card and say they never received your order. They are also very rude and don't care about customers or anything for that matter. DO NOT EAT HERE!!!
While the experience that I had today (leading me to write this review) was poor at best, I typically find that my food is delivered quickly, while still hot and is average as taste goes. Today, that was not the case. However, for my rating I would say "ok" if I take into consideration my overall experience with this restaurant since I began ordering from them 2 years ago. That said, my experience today is representative of about 20-25% of my orders. I have ordered from this place about 3 times a month for 2 years, primarily because they deliver and parking in Honolulu is a nightmare. As implied by that statement, I always order delivery. On to the tale.
I knew going in to this that the delivery was going to take a while sure enough took an hour.. ordered the wontons and chicken dumplings and both were not what we expected! The dumplings we're just disgusting! The wontons were not regular wontons they were okay but just not the best. We order Shrimp Fried Rice, Chicken fried rice and sesame chicken all of it was so damn salty you didn't even want to eat it I couldn't even put soy sauce on because it just got worse with salt!
This bears repeating. I tell them my order is wrong, they look it up and admit to getting it wrong, but when I want them to bring me what I actually ordered, they refuse. Leaving me with food that now has to go in the disposal (soup) or be seasoned by me and recooked (chow mein). If this was the first time or if they had been willing to bring me what I actually ordered, it would've been fine. At this point I'm ready to start ordering from a new restaurant.
814pm, I finally get my food. Typically it takes my food about 30 minutes to get here, I live less than a mile and a half away. The food is not even warm. The soup's noodles are over-saturated and soggy in the room temp broth and I decide to scoop them out. I dump out the noodles, which fill a cereal bowl, only to find PORK FILLED WONTONS underneath. Seriously? After a 3 minute conversation about how I don't eat meat!? Ugh.
I scoop out the wontons and several of them disintegrate into the 1 inch of broth that remains in the bottom of the container - which means I cannot even drink that. Damn, looks like my $10 soup is trash.
I love the food here so much, but it's right next to the crowded parking lot, it's so noisy! Better to eat inside the restaurant than outside!
If you are looking for average Chinese food that might be right and is usually quick, order here. Don't expect anything amazing and you won't be disappointed and don't expect the restaurant to do much beyond a superficial apology if (when?) they get your food wrong.
Smiling friendly service. Food always good. Dumplings great!
Disappointed, I go to the chow mein. Also room temp, it is absolutely tasteless and is rather oily. At this point, I call and tell the cashier my order was wrong. She looks up my phone number and starts apologizing immediately. She tells me they were busy and she forgot to tell them about my soup. I ask her to put a note for the soup the next time I call. She tells me no and they will only give me a drink for getting my order wrong. I tell her I would rather they fix my order and bring me the correct food. They refuse.
California Wok is a US Restaurant based in Honolulu, Hawaii. California Wok is located at 1450 Ala Moana Blvd, Honolulu, HI 96814, USA.
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