Very disappointing! I was scheduled for an appointment at 10am with the nurse practitioner on Friday 07/28. I arrived 15 mins early so I waited in my vehicle until about 9:50am. I went to the office and they had just unlocked the door. When I entered and signed in, the receptionist confirmed my name and ask if my appointment was with the nurse practitioner Michelle (think that's her name). After saying yes to her question she stated she received a call from her about 5 mins before I got there that she was stuck in traffic in Pearl City and it wasn't moving. Now why would you be stuck in traffic when you should have already been in the office preparing for your appointment. They had no courtesy to inform me by phone about running late, so does this give my a $50 no show credit since this is their no exception rule now? Then the receptionist asked If I would like to wait for the nurse to come in but couldn't give an approximate time. Who has the time to sit and wait around for an appointment?! Then they have no courtesy to call me and apologize for what had happened. I guess if this is normal operations, you wouldn't make any effort to apologize since it's normal practice. Very poor service and this comment comes from someone in customer service.
Great staff. Open late, helpful if you work. Never waited more than a couple of minutes.
Welcoming and friendly. Always available when I need care.
Hawk Health Clinic is a US Health facility based in Honolulu, Hawaii. Hawk Health Clinic is located at 1345 S Beretania St #101, Honolulu, HI 96814, USA.
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