We've purchased the haleakala sunrise and breakfast from expedia local expert at our hotel lobby 2 days ago. We were asked to come down at the hotel lobby at 2am and we've waited for more than 2 hrs for nothing, not to mention we ended our night early to prepare for this trip (no alcohol and tuck in bed by 8pm). First off, the brochure's phone # just kept ringing with no appropriate after hours answering message prompt to atleast tell you what to do during an after hour call. Secondly, their phone # on the expedia emails and receipt is a non-working phone #. So i went online, in dire need of a phone # to talk to live person to find out what happened and its all bunch of voicemail saying they are not available. I understand its 3-4 in the morning but if you are running a business that operates around this time, i think its only fair and logical for your customers to have customer support handy. This is definitely the worst travel tour company that i've dealt with.
If i can give a negative star, i would.
Took this tour yesterday and it was great! Cousin Vao was very knowledgeable about the Island and was just a great guy. I give cousin Vao 2 thumbs up! Thanks for making our day great.
Travel Plaza Transportation Llc is a US Travel Agency based in Honolulu, Hawaii. Travel Plaza Transportation Llc is located at 818 Pine St, Honolulu, HI 96817, USA.
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