This used to be a great place not anymore
The open at noon. They charge $17.00 for a day pass so you can use the jacuzzi and sauna but no towels place is not clean.
I arrived for my appointment on Sunday at 10am. I was greeted by the front desk staff and was immediately asked for payment and 20% gratuity was included. I booked an 80 minute massage and with 20% gratuity my total was $270!!! I was on vacation and decided to splurge. However, I thought it was quite rude to ask for a gratuity before the services were provided.
I went to Mandara Friday October 14. This was my second visit this month... I decided to take my girl friend, but only this time, my experience wasn't so great. We both wanted massages. I knew from a previous experience that I do not like the lomi lomi massage so I specifically told the front desk that I wanted something else. My girlfriend wanted the lomi lomi massage. I ended up getting a deep tissue massage. While walking to the couple's suite for my massage, my masseus asked if I was having a lomi lomi massage I said no and I stated I was having a deep tissue massage. She said oh okay. There didn't seem to be a problem. In the beginning of my massage I was thinking "this must be a lomi lomi massage". When the therapist asked how is the pressure... I told her it was too light. She attempted to increase the pressure but i only had a deep pressure for 5 minutes in a 50 minute massage... After like 20 minutes interrupted my masseus... I asked her "excuse me is this a deep tissue massage" ... She didn't clarify no... She just said i am trying. I felt cheated. I would have rather them turn me away than to book me with someone who cannot render the correct service. It's expensive. I am not happy to pay $160 for someone to rub oil on me. I wanted an actual massage. Mandara definitely failed me this time. I will be hesitant to attend again. To add insult to injury... their special was misleading... I was thinking I could purchase a massage and my girlfriends massage and get $75 free spa product... However i guess i would have needed to have two massages myself in order to use the coupon. Disgusted with this place.
The mens locker room was an ABSOLUTE mess. For $270 I expected much more. For starters, upon issuing a locker, the staff hands you a small lanyard which smells of mildew! My hands smelled even after several hand washes and a massage. Second, the showers were coated in mildew (pictures available). There was also mildew on the doors and chairs. It almost appeared as if the spa had recently flooded.
I was then escorted to the male locker room. There was no attendant on duty and the desk representative told me to wait and someone would be with me shortly. I waited in the locker room area for 10 minutes and then went back to the front desk. The front desk staff informed me they would contact someone. 20 minutes later, a gentleman gets off the elevator and the staff tells me he was getting fruit for the day. However, I arrived 1h early with the hopes that I could enjoy the jacuzzi. By the time I was checked in, escorted to the locker area, changed and showered, I had only 10-15 minutes before my massage.
The spa facility was ok. However, the steam room did smell moldy and the day after I used it, I developed a significant cough and sinus congestion. The Thai massage was ok as well. Nothing really spectacular, not a great value.
The ACTUAL massage was average. The masseuse was decent and he listened to all of my problem areas.
I had a horrible experience with Mandara Spa. First, I tried to book an appointment for the spa with the hotel concierge at Hilton Village. He told me that he would happily book me an appointment, however, there was a discount for “in person” bookings. When I went to the spa to book my appointment I was greeted by a woman who’s name tag delineated that she was a supervisor. I told her that the concierge told me to come in person to book an appointment and she replied, “ who told you that? That is not true!” She scheduled my appointment with lots of attitude and sass. No discount.
However, the environment of this place was so gross. For $270 I would expect snacks, water, beverages, and better overall cleanliness. I would NOT recommend this spa. Save your money and go to the Royal Hawaiian.
Perfect experience. My mother-in-law has just started chemo for breast cancer and her hair decided to start falling out during our week here. I'm sure this is a very unusual situation for a professional spa/salon like Mandara. This is also a hard time for anyone loosing their hair. Donna and Deja were over the top with patience and understanding while guiding her through removing and then trimming her remaining hair. They also helped us with learning wig techniques and care. Our family highly recommend Mandara's salon team. We will go back to the states remembering this as one of our most positive experiences.
Mandara Spa is a US Spa based in Honolulu, Hawaii. Mandara Spa is located at 2005 Kalia Rd, 4th Floor, Honolulu, HI 96815, USA.
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