I agree with the other reviews. I had a terrible experience renting an apartment through them. It was not clean when we moved in and minor repairs weren't done like a broken screen door, etc. The plumbing was bad and flooded once while we lived here. When I called to report the flood, Brian Chua said that it was probably rain water coming from outside. I don't really think so because we lived on the second floor and the water was actually trying to drain out of our apartment. The complex was so run down and had really bad bug problems. Brian Chua, you are a jerk and a slum lord. Such a bad experience!
Absolutely DO NOT use these guys to do ANY type of service. Whether it be a real estate agent or ESPECIALLY property management. These people are greedy, unethical, and downright irresponsible when it comes to business practice standards. I used them initially to manage my property and they bring deadbeat tenants WITHOUT even doing background checks. When the tenant skipped out on rent, they are nowhere to be found to assist me (the landlord) in even communicating with the tenant. Furthermore, I ALWAYS get my rental income checks late from them even though on the contract they PROMISED to have it by the 28th of the month. The breached MANY clauses of their poorly written contract and expect the owner of the property to deal with the holdover tenant. When confronted with their screw-ups, all they do is DENY DENY DENY their wrongdoings. They call themselves "five star realty" and their slogan is "you deserve five star service". This is a load of bull because I didn't even get a HALF STAR's worth of service from these crooks and liars. All they do is LIE, LIE, and LIE. Please, for the sake of yourself, just steer away from these incompetent douchebags. And don't say I didn't warn you!
Property Manager/ Office Manager Jeanette April worked me in staying at location after the property switched owners.
DO NOT USE THIS COMPANY...MARIO AGUSTIN was no where to be found one I signed the paperwork...I had a million repairs to do on my home. I never recieved a final walk through and tried over and over to reach him. He did not represent me as a client and just took the money and walked away... He fraudulently used his own home inspector and appraiser to get the higher commission. I dont recommend you ever trust him!!!
We were tenants, renting, from Five Star Realty and found a great home that was brand new. It was a 3 unit complex and the all were 3 bedroom & 2 bath. The front unit was bigger and of course more expensive so we decided on one of the back units which were almost identical. After a couple weeks we asked if we could change to the bigger front unit. It was a hassle and a pain but Five Star was very accommodating and helpful. During our time in the unit we had some issues with the washer and dryer, trash service, and other tenants. When we called Five Star they responded quickly and efficiently. Some awkward situations were immediately rectified and their attention to all matters was very much appreciated. We dealt with many people in the company but primarily Brian and Justine were our go to contacts. We had a great experience with this company and from our perspective the service was extraordinary. Thank you all for everything.
Update: Thompson Pham, and anyone with a brain who is reading your "five-star" review should be shaking their head by now. How can you be associated with the company even be allowed to review your own company? I am flagging your review as conflict of interest. Stick to paying shills disguised as customers to do the reviewing, even though they can be spotted a mile away.
Five Star Realty Inc is a US Real Estate Agency based in Honolulu, Hawaii. Five Star Realty Inc is located at 250 Ward Ave #230, Honolulu, HI 96814, USA.
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