The fish didn't look well cared for. The place looked dirty and there were cockroaches everywhere.
I've purchased 4 fish from this store, on two separate occasions. The first time was a nice experience, helpful staff, and the fish was healthy and is still doing well... But the second purchase I made was three fish, one of which started showing signs of illness the day after purchase. I called the store and the clerk said the manager (or owner) would call me back with advice for the fish, but he never called back. I tried again the next day and was told the same thing, but again, no call back... Sadly the fish ended up dying. I'm not sure why I never got a call back to help save my poor fish, but I do know they don't guarantee a healthy fish from this store. The fish was $40, so maybe they just didn't want to deal with the fact that they sold me a sick fish?
And, by the way, the fact that they have dedicated parking spots in front of their store is great.
In the end, I got several fish that I'm happy with and am confident they will live together in my tank.
I went in just to look, this place is gross. Looks like they hoard products. Very unkempt business.
This place is cramped and difficult to get around in when it's busy but living in Hawaii you understand space is a premium.
The staff is nice and patient but what brings me here is that they are one of the only places on the island that sells discus fish and the selection is good.
After a very disappointing and fruitless trip to my local Petco, I came here to restock my fish tank. The guy here was friendly and super helpful. I had very specific parameters, and he went though just about every fish that would work for me. He was very knowledgeable, and while conscious of prices, never made any assumptions about what I could/would spend.
I will definitely come here for all my fish needs in the future. I don't know if the prices are competitive with the big chain stores, but I don't care. The customer service is worth it!
Moanalua Pets Inc is a US Pet Store based in Honolulu, Hawaii. Moanalua Pets Inc is located at 4510 Salt Lake Blvd # A10, Honolulu, HI 96818, USA.
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